Privacy Policy

Effective Date: 30/12/2025

Website: https://chaloonline.in

Company: Chalo Online

1. Introduction

At Chalo Online, we respect your privacy and are committed to protecting the personal and business information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit chaloonline.in, use our services, or interact with our team.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Phone number
• Email address
• Business name
• Location (city/state)

B. Business Information

• Business category
• Products/services details
• Website content
• Branding assets
• Enquiry data
• Sales or growth-related inputs (shared voluntarily)

C. Technical Information

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and usage data

3. How We Collect Information

We collect information through:

• Website forms (demo booking, contact forms, trials)
• WhatsApp, phone calls, or emails
• Onboarding discussions
• Dashboard usage
• Cookies and analytics tools

4. How We Use Your Information

Your information is used to:

• Provide and manage our services
• Build and maintain your business website
• Enable enquiry and booking systems
• Create growth strategies and track performance
• Provide customer support and guidance
• Improve our platform and services
• Communicate important updates
• Send service-related messages (not spam)

⚠️ Important:

We do not use your data for unrelated purposes.

5. Sharing of Information

We do not sell or rent your personal or business data.

We may share limited information only with:

• Internal team members (for service delivery)
• Trusted third-party tools (hosting, analytics, payment gateways)
• Legal or regulatory authorities (if required by law)
• All third parties are required to maintain confidentiality.

6. Data Security

We take reasonable and appropriate security measures to protect your information, including:

• Secure servers and hosting
• Restricted access to data
• Password-protected systems
• Regular monitoring
• However, no online system is 100% secure.
• We encourage users to safeguard their own login credentials.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Understand visitor behaviour
• Enhance user experience
• You can disable cookies through your browser settings, but some features may not function properly.

8. Client Responsibilities

Clients are responsible for:

• Maintaining confidentiality of login credentials
• Ensuring the accuracy of the information shared
• Informing us of any data updates or corrections

9. Data Retention

We retain your information:

• As long as required to provide services
• As required by law or internal policies
• For legitimate business purposes
• Upon service termination, data may be retained for record-keeping unless deletion is requested (subject to legal obligations).

10. Third-Party Links

Our website or services may include links to third-party platforms (e.g., Google, WhatsApp, payment gateways).

We are not responsible for the privacy practices of these external websites.

We recommend reviewing their privacy policies separately.

11. Children’s Privacy

Our services are intended for business users aged 18 years or older.

We do not knowingly collect data from children.

12. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate information
• Request deletion (subject to legal requirements)
• Withdraw consent for marketing communications
• To exercise these rights, contact us using the details below.

13. Changes to This Privacy Policy

Chalo Online reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions, concerns, or requests related to privacy, please contact us:

📧 Email: support@chaloonline.in